Delivery & Returns

1. Delivery

1.1 We aim to despatch all orders within two working days. All shipping is by Royal Mail recorded delivery for the U.K. For Europe and International customers parcels will require to be signed for. Larger parcels over 61 x 46cm x 46cm will be sent by parcel service. If you return an item for exchange that is in stock then we will despatch your exchange the next day. Please feel free to contact us if you need further information.

1.2 Delivery charges are as follows:

UK/Channel Islands £4.95

1.3 Timescales for delivery are as follows and are approximate:
UK/Channel Islands – 3 days

2. Returns

2.1 If for any reason you are not satisfied with your purchase, please do not hesitate to return it at your own cost in its original packaging, within 7 days from the day after receiving the goods. We recommend that you obtain a proof of postage as we will not accept liability for parcels lost in transit. In respect of faulty goods, the cost of returning the goods will be refunded. If you have merchandise you would like to return or exchange, please return it to:

Martin & McQueen
33 St John Street
Perth
PH1 5SH

2.2 When returning goods please enclose a reason for the return, a copy of the receipt, [the order number,] your name, address, a daytime telephone number and an email address. Exchanged items will be returned to you in the timescales detailed in "Delivery" above. No refund or replacement made in relation to the goods returned will be made until they are back in our possession.

2.3 If you would like to check the status of your return or exchange then please contact info@martinandmcqueen.co.uk.

2.4 Credit card refunds will be placed on the card used for the original purchase. We will refund shipping charges only if we have sent the wrong item or the item is faulty.