Terms & Conditions

If you have any queries please use the Contact Us page to reach our friendly Customer Services Team who will deal promptly with your enquiry. Alternatively, phone us on 01738 632900. Our lines are open 9.30 a.m. to 5.00p.m. Monday to Saturday.

When placing an order on-line with Martin & McQueen you are deemed to have read and understood the Terms and Conditions and agree to be bound by them.

1. Placing an Order

1.1 Browse through the Website categories and place items in your shopping basket. All product prices include VAT where applicable.

1.2 When you are ready to place your order click on “Shopping Basket” and follow the instructions. We will send you a confirmation e-mail which will contain your order reference number. You will receive a further e-mail to confirm your order has been processed containing your invoice and delivery details. If any items are out of stock we will email you and give you the option to cancel or select an alternative product.

2. Product

Every care has been taken to ensure that the descriptions and specifications on the Website are correct. However, while the colour reproduction is a close representation, a slight variation in actual goods may occur. As leather is a natural product this may also result in slight variations in size and colour.

3. Service

We aim to despatch all orders within two working days. If you return an item for exchange that is in stock then we will despatch your exchange the next day. Please feel free to contact us on 01738 632900 if you need any further information.

4. Conditions of Sale

4.1 A contract between us and you for the sale of our products will only exist once an order has been accepted and processed (your credit card will be charged for the value of goods despatched, plus postage where appropriate). This does not affect your statutory rights.

4.2 Our goods are provided to customers on the basis that title will not pass until a period of three months has elapsed since the items were despatched. This term applies regardless of the method of payment used in relation to the goods.

4.3 We cannot accept liability for a failure to comply with specific instructions stated on any of our products or Website. This statement does not affect your statutory rights.

4.4 We accept most major credit cards.

4.5 Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value, please see “Delivery & Returns”.

4.7 Goods purchased on the Website can be returned to us appropriately packaged to avoid damage for a full refund or exchange within 7 days from the day after receiving the goods, provided they are in a saleable condition. We recommend you obtain proof of postage as we cannot accept responsibility for parcels lost in transit

5. Security

5.1 We go to great lengths to ensure the security of your orders. All orders are transmitted over a secure connection. Our online store is maintained on a secure server and no credit card details are stored on our systems.

5.2 Any information given may be used by us for marketing purposes. We will not share your personal information with other third parties for their independent use without your prior permission.

5.3 If you do not wish to receive any promotional communications from us then please contact info@martinandmcqueen.co.uk

All content of the Website is the copyright of Martin & McQueen Ltd and may not be used without our prior written consent.

7. Our Contact Details

Martin & McQueen
33 St John Street
Perth
PH1 5SH
Phone: 01738 632900
E-mail: info@martinandmcqueen.co.uk