Terms & Conditions
If you have any queries please use the Contact Us page to reach our friendly
Customer Services Team who will deal promptly with your enquiry. Alternatively,
phone us on 01738 632900. Our lines are open 9.30 a.m. to 5.00p.m. Monday to
When placing an order on-line with Martin & McQueen you are deemed to
have read and understood the Terms and Conditions and agree to be bound
1. Placing an Order
1.1 Browse through the Website categories and place items in your shopping
basket. All product prices include VAT where applicable.
1.2 When you
are ready to place your order click on “Shopping Basket” and follow
the instructions. We will send you a confirmation e-mail which will contain
your order reference number. You will receive a further e-mail to confirm
your order has been processed containing your invoice and delivery details.
If any items are out of stock we will email you and give you the option
to cancel or select an alternative product.
Every care has been taken to ensure that the descriptions and specifications
on the Website are correct. However, while the colour reproduction is
a close representation, a slight variation in actual goods may occur.
As leather is a natural product this may also result in slight variations
in size and colour.
We aim to despatch all orders within two working days. If you return
an item for exchange that is in stock then we will despatch your exchange
the next day. Please feel free to contact us on 01738 632900 if you need
any further information.
4. Conditions of Sale
4.1 A contract between us and you for the sale of our products will only
exist once an order has been accepted and processed (your credit card
will be charged for the value of goods despatched, plus postage where
appropriate). This does not affect your statutory rights.
4.2 Our goods
are provided to customers on the basis that title will not pass until
a period of three months has elapsed since the items were despatched.
This term applies regardless of the method of payment used in relation to the
4.3 We cannot accept liability for a failure to comply with specific
instructions stated on any of our products or Website. This statement
does not affect your statutory rights.
4.4 We accept most major credit
4.5 Prices and availability of goods are subject to change without
notice. A delivery charge will be added to your order value, please see “Delivery & Returns”.
4.7 Goods purchased on the Website can be returned to us appropriately packaged
to avoid damage for a full refund or exchange within 7 days from the
day after receiving the goods, provided they are in a saleable condition. We
recommend you obtain proof of postage as we cannot accept responsibility for
parcels lost in transit
5.1 We go to great lengths to ensure the security of your orders. All
orders are transmitted over a secure connection. Our online store is
maintained on a secure server and no credit card details are
stored on our systems.
5.2 Any information given may be used by us for marketing
purposes. We will not share your personal information with other third
parties for their independent use without your prior permission.
If you do not wish to receive any promotional communications from us
then please contact email@example.com
6. Copyright ©
All content of the Website is the copyright of Martin & McQueen Ltd and
may not be used without our prior written consent.
7. Our Contact Details
Martin & McQueen
33 St John Street
Phone: 01738 632900